FAQ

New Customer’s Questions:

1. Do you guarantee 100% confidentiality?

Our Privacy Policy guarantees your confidentiality while using our website. Once you become our client, you will be asked to share your personal details (including first and last name, address, phone, etc.). Feel comfortable to leave your contact data as no information is passed to third parties.

2. “Authorization”: what does it mean?

The Internet is full of scam nowadays, so we do everything to keep our customer’s information safe. In order to do so, you need to go through authorization procedure on our website so that we know you are a real person. Our website offers the following ways of authorization: email, phone and credit card (in some cases).

3. How can I receive an authorization code?

Every customer who wants to use our services will receive two authorization codes: one is sent to your e-mail, another in SMS. Both codes are different and you will need them to enter in your Personal Control Panel. That is why it is required to state your phone number. You can contact Customer Support Representatives for more information.

4. What should I do to place an order?

Click on an online order form and fill it out. Please make sure you provide all important details and fill in necessary fields. Then you can proceed to payment.

5. When will a writer be assigned to my case?

The moment we receive an order payment confirmation, we will start searching for a writer who can work on your request. You will see a “Writer assigned” status in control panel, once we find most suitable.

6. Do you offer any discounts?

We provide high quality writing services for affordable prices. Our target customers are students. We want to suit their budget needs and thus have developed a discount system. What is more, you can get a discount code for your order, just contact Customer Support Representatives to get it. Read Prices page, to find out more about our discounts.

7. What types of papers do you write?

Our team can help you with any kind of paper, no matter whether it is academic or business writing. Just place an order online, and we will find an available writer for you.

8. Do you help with online assignments?

It is not in the terms of our policy to login and complete online assignments. In case you provide us with all details on the assignment, our writer will be happy to help you.

9. How can I pay once my order is delivered?

We provide pre-paid services, which means that we will start working on your paper once a payment is received. Unfortunately, there is no after-delivery payment. Don’t worry, we have thousands of clients who tend to use our services and are 100% satisfied with their papers. We guarantee on-time delivery.

10. Do you have Money Back guarantees if something goes wrong?

Our team wants to assure you that your papers will be delivered on time, so you have nothing to worry about. Our professional writers know how to meet the tightest deadlines. In case you want to cancel, our Money Back policy guarantees a refund. But be sure there will be no need in it.

11. What is included in the price?

We offer affordable prices to suit our client’s budget. We know that it is hard for students to combine studies and work. That’s why we provide services for reasonable prices. Three components are included in the price: academic degree, number of pages and deadline. Once you become our regular customer, you will have a discount for further orders.

12. What if plagiarism is detected in my paper?

Our company has hired the best writers who write every paper from scratch. We guarantee 100% original and authentic papers that are written in accordance with the requirements. In order to double-check the papers we use the latest software. In case you place an order for proofreading/rewriting/editing, check whether the initial paper doesn’t contain plagiarized material.

13. Do you resell old papers?

We deliver only original papers. We don’t use previously written papers for further reference.

14. What if I’m not satisfied with a paper?

In case you don’t like a provided paper, you can request up to three free revisions.

15. What is a format of your papers?

The papers are written according to your requirements. You can place an order for papers in the following formats:

  • MLA;
  • APA;
  • Chicago/Turabian;
  • Harvard;
  • Other.

In case you don’t provide any specific requirements, we will deliver a paper in the following format: font – 12pt, Times New Roman/Arial, 1 inch margins, double-spaced, 275 words per page.

16. When will my paper be delivered?

Our deadline options are quite broad. Our writers can fit in the tightest time frames, but the more time you give us, the more money you save. Please, make sure you state enough time to deliver the first draft and if necessary ask for free paper revision. The deadline you state means that you will receive the first draft of a paper, for revisions you need to state another deadline.

17. Is it possible to attach additional materials to an order?

Once you submit an online order form, your personal control panel will be created. This is your account where you can chat with a writer and share additional materials by uploading them toan account. You can upload files of all formats up to 20 MB. Customer Support Representatives will help you if you face some trouble with uploading. You can contact them via chat or send an e-mail to support@paper-help.me with additional documents and your order number.

18. Will I pay for title and reference pages?

No extra fees are required for title and reference pages. They are included in the total price.

19. How can I receive an order?

When a writer completes a task, a paper will be uploaded to your profile where you can preview the first version. It can be viewed as a watermarked image for you to approve it or ask for a free revision in case you don’t like something. If everything is fine, you will receive a paper in MS Word format.

20. Can you assign the best writer to my case?

We provide our customers with a chance to choose a writer out of four types:

  • Regular writer;
  • TOP writer;
  • My previous writer;
  • Advanced regular writer.

If you want one of our best writers to take care of your paper, you should choose “TOP writer” in the order form. Be sure that a professional and experienced writer will complete your assignment. Weare very determined and before we offer somebody a position of a writer, they should prove that they are best.

21. I want a particular writer to complete my task: what should I do?

If you have become our regular customer, you have a chance to ask your favorite writer to take care of your order. Just state a writer’s ID in the order. Please remember that this service is only possible if deadline is 24 hours and more. In case a writer is not available, we will assign another one. The price for an order will depend on the deadline and writer’s level.

22. What is “VIP customer service”?

If you choose “VIP customer service,” your request will be processed in the first place. What is more, you will receive maximum of attention from our Customer Support Representatives. SMS notifications will keep you updated as the process goes.

23. Do you provide Editor’s Check of the paper?

Your paper will be reviewed and proofread by your personal writer. But if you want it to be even better, you can request professional editor’s check of the paper.

24. Should I pay for the table of contents/outline?

If you are required to include a page with the Table of Contents/Outline to your paper, then you should add it as extra and pay some fees accordingly. Use a Control Panel to include this page to your offer or ask Support Customer Manager for help.

Regular Customer’s Questions:

1. How can I “log in” if I have forgotten my password?

In case you have forgotten your password, don’t worry and just use “Forgot My Password” option. Enter your account e-mail and we will share the instructions on how to reset a password. Customer Support Representatives are ready to help you in case you face some difficulties.

2. What writer will be assigned to my request?

We have a great team of freelance writers who are native English speakers and have years of experience. We hire only candidates who have BA, MA and PhD degrees. Apart from this, all writers should go through rigid tests to prove that their skills are impeccable.

3. Can I contact a writer directly?

Our software developers have managed to create an online system that enables direct communication between a client and a writer. Once you place an order and have your personal account, you will see the “Message” section that will keep you in touch with a writer. Remember that you can use only company’s message system to communicate with a writer, you cannot keep in touch via phone or e-mail.

4. When do you deliver a completed paper assignment?

Your paper assignment will be delivered within stated deadline. The bigger time frame you give us, the lower is a price for the paper. What is more, you will not even save money, but also have enough time for paper revision.

5. The writer cannot meet the deadline.

If a writer is late with your order delivery, contact Customer Support Representatives and describe an issue. They will do their best to find a new writer for your order, in case the deadline has been expired, our Money Back policy guarantees a refund.

6. Can I be sure that my paper is unique?

Be sure to have an original paper, as we write only from scratch. We also check all papers for plagiarism. You can order an official “Plagiarism Report” once a paper is approved.

7. A paper needs revision.

In case you have some doubts about the paper and want it to be reviewed by a writer, send it for revision with a corresponding button. Provide us with your requirements, and a writer will review and edit a paper by the deadline.

8. I need a professionally written Abstract page.

If your paper needs an Abstract page, just add it to you order. Our team will take care of it and provide you with high quality paper.